Refund policy

We want you to love your MOOVON shoes.

RETURNS
You have 30 days after receiving your order to request a return. Items must be unworn outdoors, in original condition and in the original box, with proof of purchase.

To start a return, email contact@moovon.co with your order number. We will reply with the return address and instructions. Items sent back without first requesting a return will not be accepted.

Return shipping costs are paid by the customer unless the item arrived damaged, defective or incorrect.

DAMAGED, DEFECTIVE OR WRONG ITEMS
Please inspect your order on arrival and contact us within 7 days with photos if the item is damaged, defective or not what you ordered, so we can make it right at no cost to you.

SIZE EXCHANGES
The fastest way to get a different size is to return the original pair and place a new order.

REFUNDS
Once we receive and inspect your return, we will email you to confirm whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take extra time to post the refund.

Questions? contact@moovon.co